Effective July 1, 2025

At VandelaySound.com, we aim to provide accurate descriptions and quality used equipment to ensure customer satisfaction. As a company specializing exclusively in audio for television, we aim to keep our inventory fresh by offering used equipment for purchase, and our return policy is designed to address specific circumstances where returns are warranted. Please review the following details carefully to understand your rights and responsibilities regarding returns.

1. Eligibility for Returns

We accept returns only for used equipment that does not meet the description provided in the product listing at the time of purchase. Valid reasons for a return include, but are not limited to, the following:

• Incorrect Item Received: The item delivered has a different serial number, model, or specifications than those described in the listing.
• Obvious Defects Not Disclosed: The item has significant physical or functional defects that were not disclosed in the product description or images.
• Dead on Arrival (DOA): The item is non-functional upon receipt and does not operate as described in the listing.

Material Misrepresentation: The item’s condition, functionality, or included accessories materially differ from what was advertised.

Returns will not be accepted for reasons unrelated to the accuracy of the listing, including but not limited to:

• Change of mind or buyer’s remorse.
• Improper use or handling of the equipment after delivery.
• Minor cosmetic wear consistent with the described condition of used equipment (e.g., scratches, scuffs, or wear disclosed in the listing).
• Issues arising from customer modifications, repairs, or misuse of the equipment.

2. Return Timeframe

To be eligible for a return, you must notify us within 3 business days from the date of delivery, as confirmed by the shipping carrier’s tracking information. Business days are defined as Monday through Friday, excluding federal holidays. Requests for returns submitted after this 3-business-day period will not be accepted, except where required by applicable law.

3. Return Process

To initiate a return, please follow these steps:

• Contact Customer Support: Reach out to our customer support team within 3 business days of delivery via email at booking@vandelaysound.com or through our website’s contact form at vandelaysound.com/contact. Provide your order number, a detailed description of the issue, and supporting evidence (e.g., photos, videos, or screenshots showing the discrepancy or defect).
• Verification: Our team will review your request to confirm eligibility based on the reasons outlined in Section 1. We may request additional information or documentation to verify the issue.
• Return Authorization: If approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the item. Returns sent without an RMA number will not be accepted.
• Return Shipping: You are responsible for securely packaging the item to prevent damage during transit and for all return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us. Prepaid shipping labels are not provided.
• Inspection: Upon receiving the returned item, we will inspect it to confirm that the issue meets the eligibility criteria and that the item is in the same condition as when delivered (excluding the reported defect). This process typically takes 5–7 business days.
• Resolution: If the return is approved, we will process your refund or replacement (see Section 4) within 5 business days of completing the inspection, subject to a 15% restocking fee.

Failure to follow these steps may result in the denial of your return request.

4. Refunds and Replacements

Once a return is approved, you may choose one of the following options, subject to availability:

• Refund: A refund of the purchase price, less a 15% restocking fee and excluding original shipping costs, will be issued to your original payment method. Refunds typically appear in your account within 5–10 business days, depending on your payment provider.
• Replacement: If available, we will provide a replacement item that matches the description of the original listing. Replacement items will be shipped at the buyer’s expense for shipping costs.

If a replacement is not available, we will automatically issue a refund, less the 15% restocking fee. Partial refunds or store credits are not offered unless agreed upon in writing by both parties.

5. Condition of Returned Items

Returned items must be in the same condition as when delivered, except for the specific issue justifying the return (e.g., DOA or undisclosed defect). All original accessories, manuals, and packaging included with the item must be returned. Items that have been modified, damaged, or used beyond testing for functionality will not be accepted for return.

6. International Returns

For customers outside the United States, the same return eligibility criteria and 3-business-day timeframe apply. You are responsible for all return shipping costs, as well as any customs fees, duties, or taxes incurred during the return process. We recommend using a trackable shipping method to ensure the item reaches us. Please contact our customer support team for specific instructions and to obtain an RMA number before shipping. Refunds will include the purchase price, less the 15% restocking fee, and will not cover original shipping costs, customs fees, or taxes unless required by applicable law.

7. Non-Returnable Items

Certain items are non-returnable, even if they do not meet the listing description, unless required by law. These include:

• Items sold “as-is” or explicitly marked as non-functional or for parts, where the condition was clearly disclosed in the listing.
• Items damaged due to improper handling, installation, or use after delivery.
• Items with missing serial numbers or tampered components, unless the issue was not disclosed in the listing.

8. Damaged or Defective Shipments

If your item arrives damaged due to shipping, please notify us within 48 hours of delivery with photos of the packaging and item. We will work with the shipping carrier to file a claim and arrange a replacement or refund (less the 15% restocking fee), as applicable. Failure to report shipping damage within 48 hours may limit our ability to assist.

9. Warranty and Repairs

As we sell used equipment, items are sold “as-is” unless otherwise stated in the listing. We do not offer warranties beyond the 3-business-day return period for eligible issues. Any repairs or maintenance required after this period are the customer’s responsibility.

10. Contact Information

For questions about this return policy or to initiate a return, please contact us at:

• Email: booking@vandelaysound.com
• Phone: 469.290.2043
• Website: VandelaySound.com
• Mailing Address: 2043 Empire Central Dr. Suite A Dallas, TX 75235

Our customer support team is available Monday–Friday, 9:00 AM–4:00 PM CST to assist you.

11. Changes to This Policy

We reserve the right to update this return policy at any time to reflect changes in our business practices or legal requirements. The most current version will be posted on our website with the effective date. Please review this policy before making a purchase.

12. Legal Considerations

This return policy does not affect your statutory rights under applicable consumer protection laws. If any part of this policy is found to be unenforceable, the remaining provisions will remain in full effect.

Thank you for trusting VandelaySound.com. We are committed to providing accurate product descriptions and excellent customer service. If you have any concerns about your purchase, please reach out to our team, and we’ll do our best to resolve them promptly.

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', 'Transform your dining atmosphere with our audio services. Easy hiring process, free audio audit, and consultation. Perfect sound for bands and events to boost your revenue and enhance customer experience.' ); vandelay_upsert_page( 'podcast-participant-agreement', 'Podcast Participant Agreement', '

Podcast Participant Agreement

This Podcast Participant Agreement (“Agreement”) governs your participation as a host, guest, or other participant on one or more podcasts, videos, or other audiovisual recordings (“Podcasts”) produced by Vandelay Sound Exports, Inc. (“Vandelay”). This Agreement is agreed to between you or, if you are participating in a Podcast on behalf of another individual, organization, or entity (“Entity”), that Entity (in either case, “You” or “Your”) and Vandelay.

By entering into an Order with Vandelay, by clicking “I agree” to this Agreement, or by participating in any Podcast, You agree to enter into and be bound by this Agreement. Podcast guests, hosts, and other participants must be 18 years of age and older. By entering into this Agreement, you represent and warrant that you are over 18 years of age. If you are entering into this Agreement on behalf of an Entity, you represent and warrant that you have authority to bind that Entity to the terms of this Agreement. If you do not have such authority, or you do not agree to be bound by the terms of this Agreement, do not enter into an Order, click “I agree,” or participate in any Podcast.

1. Definitions. All capitalized terms used in this Agreement will have the meanings given to them herein. All other terms used in this Agreement will have their plain English (U.S.) meaning.

2. Term. This Agreement is entered into as of the earlier of (1) the date You first participate in any Podcast, (2) the date You enter into an Order with Vandelay, or (3) the date You click “I agree” to this Agreement (the “Effective Date”) and will continue until terminated as set forth herein.

3. Orders. You may enter into one or more written documents with Vandelay describing Your participation in one or more Podcasts and referencing this Agreement (each, an “Order”). Once accepted by Vandelay, all Orders are incorporated by reference into this Agreement. To the extent of any conflict between this Agreement and an Order, this Agreement will control.

4. Compensation

   4.1 Goodwill. Most Podcast guests, hosts, or participants are not financially compensated for their participation in Vandelay’s Podcasts. If You have not entered into an Order or other agreement with Vandelay setting forth the financial compensation to be paid to you, the total consideration Vandelay will provide in exchange for Your participation in the Podcasts is the intangible value, publicity, and goodwill You will gain by participating in a Podcast that may be distributed, streamed, reproduced, or published by Vandelay. By entering into this Agreement, You hereby acknowledge the sufficiency of the consideration set forth herein.

   4.2 Fees. If Vandelay has agreed to financially compensate You for Your participation in one or more Podcasts, Vandelay will pay You the fee(s) set forth in Orders or otherwise agreed upon between You and Vandelay in writing (“Fees”) for Your participation in those Podcasts which Vandelay has accepted. Vandelay may adjust the Fees upon written notice to You. Payment of all Fees and expenses will be in accordance with terms and conditions set forth in the Order or otherwise agreed by You and Vandelay in writing.

   4.3 Materials & Expenses. Vandelay may require You to participate in Podcasts at a Vandelay facility or may allow You to participate remotely. If You participate remotely, except as otherwise agreed by Vandelay in writing, You will provide at Your own expense all equipment, tools, and other materials necessary, in Vandelay’s sole discretion, for You to participate in a Podcast, including a high-speed internet connection, computer, camera, microphone, headset, and quiet space for participation. Subject to the terms set forth in this Section 4.3, You may invoice Vandelay for reasonable out-of-pocket expenses that are within Vandelay’s then-current expense reimbursement guidelines and that are necessarily and actually incurred in connection with Your participation in the Podcasts, but only if Vandelay has previously approved such expenses in writing and You have provided supporting documentation. You acknowledge and agree that necessary travel must be via coach or economy class and that lunch expenses are not reimbursable by Vandelay. To avoid doubt, Vandelay will not reimburse You for expenses that Vandelay has not pre-approved in accordance with this Section or for which supporting documentation is not submitted, or for amounts not invoiced within ninety (90) days of the date on which they are incurred.

5. Grant of Rights.

   5.1 Contributions. You hereby grant Vandelay and its licensees, successors in interest, and those acting under its authority and permission (collectively, the “Licensed Parties”), the absolute and irrevocable right and permission to (a) film, videotape, photograph, and/or record (in any medium) Your image, actions, photograph, voice, speech, statements, performance, and/or any other likeness (the “Image and/or Voice”) in connection with the Podcasts (collectively, the “Recordings”), (b) collect or receive Your voice, name, picture, portrait, image, video or photograph actions, likeness, appearance, and biographical information (“Identifiers”), (c) receive any images, photographs, artwork, trademarks, videos, or other materials provided to Vandelay by You or Your agents or representatives (“Materials”), and (d) use, display, publicly distribute, broadcast, transmit, reproduce, create derivative works of, publish, and exhibit without restriction, limitation, or further compensation, the Image and/or Voice, the Recordings, Identifiers, and the Materials (collectively, the “Contributions”) worldwide, in perpetuity, in whole or in part, for any and all legal purposes whatsoever, including, without limitation, exhibition, illustration, advertising, publicity, commercial and trade purposes, in any and all media known or hereafter developed, including, without limitation, print publication, public broadcast, and online and digital media, including, without limitation, all podcast hosting services and through Vandelay’s website located at https://vandelaysound.com/cuethecrew (or any successor address as designated by Vandelay) and social media outlets, individually or in conjunction with other photography, video, audio, or other recordings.

   5.2 No Inspection. You waive any right that You may have to inspect or approve the Licensed Parties’ use of the Contributions or the advertising copy, printed matter, or other material that may be used in connection with the use and/or publication of the Contributions. You acknowledge that Licensed Parties are not obligated to use the Contributions, in any manner at any time, and that the rights granted herein by You do not confer to You any rights of ownership in the Recordings or any other materials and footage produced hereunder, or any part thereof. You acknowledge that Vandelay is the absolute owner of the Recordings and all materials into which the Recordings are incorporated, as well as all right, title, and interest therein, including copyright.

   5.3 Release. You hereby release the Licensed Parties along with their respective employees, agents, affiliates, sponsors, trustees, or other representatives, from any and all claims, demands, or causes of action, in law or equity, whether known or unknown, arising out of the use of the Contributions used in accordance with the terms of this Agreement, including, without limitation, for libel, slander, invasion of privacy, infringement of copyright or right of publicity, or any other claim related to the Contributions.

   5.4 Control. You acknowledge that Vandelay retains sole and complete control over all aspects of the Contributions, including, without limitation, the branding, look and feel, distribution, streaming, reproduction, content, and publishing of the Contributions, and can cease distribution, streaming, reproduction, and publishing at any time. Vandelay makes no guarantee that Vandelay will distribute, stream, reproduce, or publish the Contributions. Vandelay reserves the right to monitor the downloading of the Contributions and may terminate the distribution, streaming, reproduction, and publishing of any Contributions immediately for any reason.

   5.5 Further Assurances. You agree to execute and have executed any applications, assignments, instruments, or other documents, and perform such reasonable acts, as Vandelay may deem reasonably necessary or advisable to confirm and vest in Vandelay all intellectual property rights throughout the world in and to all Contributions as specified in this Section 5 and to reasonably assist Vandelay in procuring, maintaining, enforcing, and defending such intellectual property rights throughout the world.

6. Representations and Warranties. You represent, warrant, and covenant that: (a) You have the full right, power, and authority to enter into this Agreement, to grant Vandelay the rights and licenses set forth herein, and to perform Your obligations hereunder; (b) neither the Contributions, nor the Licensed Parties’ use of the Contributions or exercise of the rights granted in this Agreement, will infringe upon or violate any copyright, patent, trademark, right of publicity or privacy, or any other proprietary or intellectual property right of any person or entity, whether contractual, statutory, or common law; (c) no consent or authorization from any third party is required in connection with Your performance under this Agreement; (d) You will comply with all applicable federal, state, and local laws and regulations while participating in any Podcast or performing under this Agreement; (e) You will obtain any required permissions, waivers, licenses, and releases required, or desirable, to provide Your Contributions and grant the rights and licenses set forth herein; (f) the Contributions contain no matter which is obscene, libelous, or in violation of any right of any third parties, including any right of privacy; (g) while participating in any Podcast You will not make, and Your Materials will not contain, any false, misleading, or inaccurate statements; (h) all advice and instruction contributed by You to the Contributions is safe and sound, and is not negligent or defective in any manner; and (i) the Contributions have not been published in whole or in part prior to Vandelay’s publication of the Contributions. You agree to indemnify, defend, and hold Vandelay harmless from any and all damages, costs, claims, expenses, or other liability (including reasonable attorneys’ fees) arising from or relating to the breach or alleged breach by You of the representations and warranties set forth in this Section.

7. Termination. Either party may terminate this Agreement, and any or all Orders, upon written notice to the other party if the other party is in material breach of this Agreement and fails to cure that breach within 15 days after receiving written notice of the breach. Vandelay may terminate this Agreement, and/or any Order, for convenience at any time upon 15 days’ written notice to You. If Vandelay terminates the Agreement or an Order for convenience, Vandelay shall pay You, as Vandelay’s sole and exclusive obligation and Your sole and exclusive remedy, any Fees due for Your participation in Podcasts accepted by Vandelay prior to the date of termination.

8. Notice. All notices, reports, consents, authorizations, and approvals to be given by a party under this Agreement will be in writing and will be delivered electronically via authentic e-sign platforms (e.g., DocuSign, Adobe Sign, or similar services) to the other party at its respective email address provided in connection with this Agreement or an Order. All notices will be effective upon electronic confirmation of delivery (or when delivery is refused). Either party may change its email address for notice by giving notice of the new address to the other party through the same electronic means.

9. General. Your relationship with Vandelay under this Agreement is that of an independent contractor. Nothing herein shall be construed to create a partnership, joint venture, or employer-employee relationship. You are not Vandelay’s agent and are not authorized to make any representation, contract, or commitment on Vandelay’s behalf. This Agreement is entered under and shall be governed by Texas laws without regard to the conflicts of law principles. Any proceeding arising relating to this Agreement must be brought in a state or federal court in Collin County, Texas, and each party irrevocably submits to the jurisdiction and venue of such courts. Any provision of this Agreement determined to be illegal or unenforceable will be limited or eliminated to the minimum extent necessary so that this Agreement otherwise remains in full force and effect. This Agreement is not assignable by You without Vandelay’s prior written consent. No waiver by a party of any breach of this Agreement by the other party shall be a waiver of any preceding or succeeding breach. No waiver by a party of any right under this Agreement shall be construed as a waiver of any other right. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all previous agreements among the parties, written and oral, in respect of the subject matter hereof. No changes or modifications or waivers to this Agreement will be effective unless in writing and signed by both parties.