Return Policy

Effective July 1, 2025

At VandelaySound.com, we aim to provide accurate descriptions and quality used equipment to ensure customer satisfaction. As a company specializing exclusively in audio for television, we aim to keep our inventory fresh by offering used equipment for purchase, and our return policy is designed to address specific circumstances where returns are warranted. Please review the following details carefully to understand your rights and responsibilities regarding returns.

1. Eligibility for Returns

We accept returns only for used equipment that does not meet the description provided in the product listing at the time of purchase. Valid reasons for a return include, but are not limited to, the following:

Incorrect Item Received: The item delivered has a different serial number, model, or specifications than those described in the listing.
Obvious Defects Not Disclosed: The item has significant physical or functional defects that were not disclosed in the product description or images.
Dead on Arrival (DOA): The item is non-functional upon receipt and does not operate as described in the listing.
Material Misrepresentation: The item’s condition, functionality, or included accessories materially differ from what was advertised.

Returns will not be accepted for reasons unrelated to the accuracy of the listing, including but not limited to:

Change of mind or buyer’s remorse.
Improper use or handling of the equipment after delivery.
Minor cosmetic wear consistent with the described condition of used equipment (e.g., scratches, scuffs, or wear disclosed in the listing).
Issues arising from customer modifications, repairs, or misuse of the equipment.

2. Return Timeframe

To be eligible for a return, you must notify us within 3 business days from the date of delivery, as confirmed by the shipping carrier’s tracking information. Business days are defined as Monday through Friday, excluding federal holidays. Requests for returns submitted after this 3-business-day period will not be accepted, except where required by applicable law.

3. Return Process

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our customer support team within 3 business days of delivery via email at [insert email address] or through our website’s contact form at [insert website URL]. Provide your order number, a detailed description of the issue, and supporting evidence (e.g., photos, videos, or screenshots showing the discrepancy or defect).
Verification: Our team will review your request to confirm eligibility based on the reasons outlined in Section 1. We may request additional information or documentation to verify the issue.
Return Authorization: If approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the item. Returns sent without an RMA number will not be accepted.
Return Shipping: You are responsible for securely packaging the item to prevent damage during transit and for all return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us. Prepaid shipping labels are not provided.
Inspection: Upon receiving the returned item, we will inspect it to confirm that the issue meets the eligibility criteria and that the item is in the same condition as when delivered (excluding the reported defect). This process typically takes 5–7 business days.
Resolution: If the return is approved, we will process your refund or replacement (see Section 4) within 5 business days of completing the inspection, subject to a 15% restocking fee.

Failure to follow these steps may result in the denial of your return request.

4. Refunds and Replacements

Once a return is approved, you may choose one of the following options, subject to availability:

Refund: A refund of the purchase price, less a 15% restocking fee and excluding original shipping costs, will be issued to your original payment method. Refunds typically appear in your account within 5–10 business days, depending on your payment provider.
Replacement: If available, we will provide a replacement item that matches the description of the original listing. Replacement items will be shipped at the buyer’s expense for shipping costs.

If a replacement is not available, we will automatically issue a refund, less the 15% restocking fee. Partial refunds or store credits are not offered unless agreed upon in writing by both parties.

5. Condition of Returned Items

Returned items must be in the same condition as when delivered, except for the specific issue justifying the return (e.g., DOA or undisclosed defect). All original accessories, manuals, and packaging included with the item must be returned. Items that have been modified, damaged, or used beyond testing for functionality will not be accepted for return.

6. International Returns

For customers outside the United States, the same return eligibility criteria and 3-business-day timeframe apply. You are responsible for all return shipping costs, as well as any customs fees, duties, or taxes incurred during the return process. We recommend using a trackable shipping method to ensure the item reaches us. Please contact our customer support team for specific instructions and to obtain an RMA number before shipping. Refunds will include the purchase price, less the 15% restocking fee, and will not cover original shipping costs, customs fees, or taxes unless required by applicable law.

7. Non-Returnable Items

Certain items are non-returnable, even if they do not meet the listing description, unless required by law. These include:

Items sold “as-is” or explicitly marked as non-functional or for parts, where the condition was clearly disclosed in the listing.
Items damaged due to improper handling, installation, or use after delivery.
Items with missing serial numbers or tampered components, unless the issue was not disclosed in the listing.

8. Damaged or Defective Shipments

If your item arrives damaged due to shipping, please notify us within 48 hours of delivery with photos of the packaging and item. We will work with the shipping carrier to file a claim and arrange a replacement or refund (less the 15% restocking fee), as applicable. Failure to report shipping damage within 48 hours may limit our ability to assist.

9. Warranty and Repairs

As we sell used equipment, items are sold “as-is” unless otherwise stated in the listing. We do not offer warranties beyond the 3-business-day return period for eligible issues. Any repairs or maintenance required after this period are the customer’s responsibility.

10. Contact Information

For questions about this return policy or to initiate a return, please contact us at:

Email: rentals@vandelaysound.com
Phone: 469.290.2043
Website: VandelaySound.com
Mailing Address: 2043 Empire Central Dr. Suite A Dallas, TX 75235

Our customer support team is available Monday–Friday, 9:00 AM–4:00 PM CST to assist you.

11. Changes to This Policy

We reserve the right to update this return policy at any time to reflect changes in our business practices or legal requirements. The most current version will be posted on our website with the effective date. Please review this policy before making a purchase.

12. Legal Considerations

This return policy does not affect your statutory rights under applicable consumer protection laws. If any part of this policy is found to be unenforceable, the remaining provisions will remain in full effect.

Thank you for trusting VandelaySound.com. We are committed to providing accurate product descriptions and excellent customer service. If you have any concerns about your purchase, please reach out to our team, and we’ll do our best to resolve them promptly.